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Member Experience Specialist Boca Raton, FL, 33487, Boca Raton - Corporate HQ

Member Experience Specialist

Tiempo completo • Boca Raton, FL, 33487, Boca Raton - Corporate HQ
As the Member Experience Specialist you will work on various campaigns to ensure best-in-class sales and service functions for the global OTF network.  You will interact with prospects, members, and studio teams to identify improvement areas along the member journey.  You report directly into our Member Experience Manager with the common goal to provide an overall positive experience for our growing member base throughout our Orangetheory network.

  • Assist in answering incoming member calls, email, and social media questions, comments, and complaints while escalating to Member Experience Manager and/or Area Representative when necessary
  • Communicate clearly and effectively to all levels to ensure customer needs and concerns are being addressed, including Area Representatives, Master Franchisees, and Franchise Owners
  • Communicate with members in an efficient manner to ensure resolution and satisfaction
  • Provide solutions to issues that may arise from internal and external customers
  • Perform studio operational process inspections and quality tests
  • Conduct outbound telephone inquiries/follow up calls for members & prospects
  • Assist in evaluating and identifying opportunities to drive process improvements that positively impact our client and its customers
  • Communicate with our Operations Department about relevant KPI data, member experience trends, incoming call details and resolutions
  • One (1) year of Customer Service, Contact Center, or similar experience required
  • One (1) year of Sales Associate or greater experience in an Orangetheory Fitness Studio is a plus
  • Demonstrated passion for excellence with respect to treating and caring for members
  • Ability to identify member needs and clearly articulate products and services
  • Excellent verbal and written communication
  • Must be able to utilize and navigate multiple systems simultaneously
  • Experience within the fitness/health industry a plus
This position does not directly manage employees.
Orangetheory Fitness currently observes the following hybrid work model for employees at the Boca Raton, FL corporate office:
  • Remote optional: Mondays and Fridays
  • On-site days: Tuesdays, Wednesdays, and Thursdays
Travel may be required on an as-needed basis.
Why Join Orangetheory Corporate?
We offer a competitive salary along with exceptional benefits such as:
  • Free workouts at corporate studios
  • Healthcare Benefits: Medical, Dental, Vision among many other supplemental benefits
  • Employer Paid Benefits: Long-Term Disability and Life Insurance
  • Paid Time Off
  • Holiday Pay
  • Parental Leave Pay
  • State-of-the-Art Wellness Center at Corporate Headquarters
  • 401k Plan with Employer Contribution
  • Team Building, Employee Engagement activities and so much more

Our Company provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.


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Información de Empleo de Igualdad de Oportunidades en los EE. UU. (La finalización es voluntaria)

Somos un empleador que ofrece igualdad de oportunidades y todos los solicitantes calificados recibirán consideración para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, edad, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por ley.

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Beneficios y ventajas de la empresa

Los beneficios son muy importantes para nosotros. Buscamos constantemente formas de aumentar nuestro paquete de beneficios para atraer y retener a los mejores candidatos.

Horarios flexibles
Entrenamiento gratis
Código de vestimenta casual fitness
Entorno de trabajo apasionado y colaborativo