Technology Services Manager Boca Raton, FL, 33487, Boca Raton - Corporate HQ

Technology Services Manager

Full Time • Boca Raton, FL, 33487, Boca Raton - Corporate HQ
The Technology Services Manager's primary responsibility is to oversee a team of Tier 3 Cloud and Support that provides direct support to HQ and in studio operators infrastructure that supports our proprietary software and applications developed for OTF studios. To thrive in this role, you will need to be very organized, high aptitude in problem solving, and excellent communication and customer service skills.   
 
WHAT YOU WILL DO
  • Lead the development and support of scalable, secure, technology driven solutions in a team environment and across business units
  • Drive technology innovations, improve productivity and control through standardization
  • Provide hands-on guidance in implementation of chosen technology and build relationships with other management teams, technology teams, and business units
  • Develop and review plans, including business requirements, functional specification, development strategy, staffing requirements and integration with external components
  • Recommends strategic balance of internal and external/outsources resources to manage projects effectively and efficiently and deliver technology
  • Establish and regularly manage financial and staffing plans to deliver on schedule and within budget
  • Assist in developing an operating plan and annual operating and capital budgets for area of responsibility, highlighting the implementation of the technology strategic plan including short- and long-range goals and tactics
  • Manages teams and applies proven communication skills; problem-solving skills; and knowledge of best practices to guide teams on issues related to the design; development; deployment and support of mission-critical information, technology solutions
  • Contribute to defining core competencies and execution plans to improve the team; Leads change management activities to foster an excellent technology team
 ADDITIONAL OPERATIONAL DUTIES
  • Design and implement short- and long-term strategic plans to ensure OTF HQ platforms meet existing and future requirements
  • Develop, implement, and maintain policies, procedures, and associated training plans for support use
  • Establish service level agreements with end users
  • Provides “ownership” of problem thru final resolution
  • Manage and ensure optimal operation of all OTF platform
  • Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent support activities
  • Oversee the administration of user accounts, permissions, and access to our technology resources
ESSENTIAL SKILLS
  • Strategic thinking
  • Sound communication skills
  • Ability to work well under pressure
  • High level technical knowledge in various related IT fields and software applications
  • Attention to detail
  • An understanding of Service Support Centric Environment with Self Service as the main support service tool
  • Experience documenting technical articles and software Training knowledgebase 
  • Skilled in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures
  • Ability to develop and interpret financial data/plans and manage resources
  • Ability to be forward-thinking and develop and execute on change initiatives
  • Ability to establish and develop community and business partnerships
     
REQUIRED EDUCATION/EXPERIENCE
  • Bachelor’s Degree in computer science or related field
  • 5 years as a Technology Manager/Lead background
  • Excellent knowledge of platform support on technology infrastructure
  • Knowledge of technological systems as they apply to instructional, administrative, and workplace needs
  • Hands-on experience troubleshooting hardware such as servers, routers, bridges, switches, hubs, modems, network interface cards, and so on
  • Network + Certification / Equivalent experience 
  • CompTIA Project / Equivalent experience 
  • MYSQL/MSSQL Certification / Equivalent experience 
SUPERVISORY REQUIREMENTS
This position directly manages employees.
 
POSITION TYPE
This is a full-time position located at the corporate headquarters in Boca Raton, FL.

Why Join Orangetheory Corporate?
We offer a competitive salary along with exceptional benefits such as:
  • Free workouts at corporate studios
  • Healthcare Benefits: Medical, Dental, Vision among many other supplemental benefits
  • Employer Paid Benefits: Long-Term Disability and Life Insurance
  • Paid Time Off
  • Holiday Pay
  • Parental Leave Pay
  • State-of-the-Art Wellness Center at Corporate Headquarters
  • 401k Plan with Employer Contribution
  • Team Building, Employee Engagement activities and so much more

Our Company provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.

 





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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Company Benefits & Perks

Benefits are very important to us. We are constantly looking for ways to increase our benefit package to attract and retain top candidates.

Flexible Schedules
Workout for Free
Fitness casual dress-code
Passionate, collaborative work environment